Associate Director, Museum Affairs and Guest Services – University of Chicago

Location: Hyde Park Campus
Job Description:

Unit-Specific Responsibilities

1) Working closely with the DDMA-SI, the HMA-VS will lead facilities and visitor services, two areas essential to the Museum’s operational success.
2) The HMA-VS will balance day-to-day operations with long-term strategic growth.
3) The HMA-VS will mentor a high-quality team to shape and deliver on ambitious goals associated with Museum growth while also valuing a positive work culture at the Museum.
4) Develops and implements a comprehensive Smart Museum protection program for people, objects and the facility, working with Registration.
5) Oversees Guest Services for the Smart Museum, including oversight of staff working in Guest Services and Operations. This involves maintaining current policies and procedures with respective staff.
6) Manages day-to-day operations in regard to building maintenance, utilities and overall operating budget.
7) Prepares, reviews, and manages relevant budgets, vendor selections and service management.
8) Hires and trains Guest Services Assistant/Associate, who manages the oversight of gallery, front desk and gallery attendants, who are mostly students.
9) Oversees safety and security requirements (including Health Code requirements), Museum and Guest Services staff training.
10) Assists with the overall financial management of the museum.
11) Manages facility emergency planning and the response plan for alarms during Museum hours and when the Museum is closed.
12) Model and uphold inclusive modes of communication and recordkeeping to support the day-to-day operations of the Smart Museum.
13) Create strategy for Museum growth by partnering with all staff, but especially the DDMA-SI, in planning and implementation of major strategic initiatives associated with the museum’s growth in the next five years.

14) Participates actively in all aspects of project and budget management.

15) Creates and models inclusive modes of communication to support change management both in the museum and with units across campus.

Unit-Preferred Competencies

1) Knowledge of museum standards in all aspects of its operation.
2) Strong interpersonal skills and a willingness to work in and lead teams. Prior experience managing interns or volunteers desired.
3) Excellent verbal and written communication skills.
4) Strong computer skills and previous work with relational databases in project management and financial spreadsheets.
5) Meticulous work habits and attention to detail; consistency in procedures and quality of effort in all areas of work.
6) Demonstrated ability to prioritize tasks and to meet competing deadlines in a fast-paced, deadline-driven environment.
7) Ability to represent the museum in a professional manner to donors, lenders, professional colleagues, and all university constituencies.

Preferred Qualifications


1) Bachelors degree in preferably in art history or closely related subject
2) Master’s degree in Business and/or Museum Studies degree/certificate desired


1) 5+ years previous work experience in art museums

2) Management experience

Required Documents

1) Resume

2) Cover Letter

3) Reference list

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Internal Number: JR05920

About University of Chicago
One of the world’s premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.

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